How Many Failures Can Occur At Once?

Have you ever wondered if your Standard Operating Procedures (SOP), Maintenance Operating Procedures (MOP) or Emergency Operating Procedures (EOP) are sufficient to support continuous operations and proper responses to unplanned events? When I facilitate our Data Center Operations training I often use the following airline event to illustrate how a lack of adequate procedures, or the lack of following developed procedures, can quickly result in undesirable results. See if you can count how many SOP, MOP or EOP deficiencies there are in this story. This example dates back to July 23, 1983 when Flight 143, now known as the “Gimli Glider”, was traveling between Montreal and Edmonton Canada. I

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